On Fridays I post FFF to stop and recall blessings of the previous week. Suzanne sponsors this exercise at Living to Tell the Story and invites you to participate too!
Last week I posted on Tuesday so posting on Monday this time is an improvement, eh? Maybe I’ll eventually get back to posting on Fridays
1. Tax info completed – I worked through the week to get our 2017 files sorted and all our tax information recorded. I handed it all over to our tax preparer yesterday. In the past working on taxes was, well, taxing, and very stressful for me. This year was much less stressful, and I am grateful for that blessing.
2. Celebrating a record – or maybe not– Thursday the Edmonton area set a weather record: 167 consecutive days where the temperature did not stay above 0C for a full day. And the year to date warmest temperature in 2018 was in January. And it snowed a couple of inches yesterday. And we still have piles of snow in the yard. Hmmm. A few 10-degree C days should make it seem more spring-like. One can hope!
3. A tale of two coffee companies – My husband likes Tim Hortons’ coffee. I can’t drink coffee or black tea, but Starbucks creates the matcha beverages I enjoy. Our friends and family know our brand preferences and we are frequently blessed with gift cards for the two companies.
I usually register our gift cards to garner rewards, keep track of balances, transfer money online from one card to another, reload a card when it’s close to zero funds, and have a record in case a card is lost or stolen.
Recently we had problems with both coffee giants.
I had mistakenly reloaded two registered Tim’s card which had been previously tossed out once the card balances hit zero. In the past I would log in and, in a minute or less, could transfer funds from the registered card we had thrown away to the current card my husband carried.
I see you all shaking your heads. Yes, this little problem has happened before. You’d think communication between the one who uses the card and the one who reloads the card for him would be flawless after 38 years of marriage. It’s more a matter of the ‘throw away the useless stuff’ minimalist thinking vs the ‘this still can be used by someone’ collector and recycler thinking. Don’t worry. We’re still working on a harmonious compromise.
However, Tim Hortons has recently suspended the online feature which allows the customer of registered cards to transfer funds from one card to another, and I had to contact customer service to ask them to do it. I first sent an e-mail asking them to take care of this for me. Yes, it was my mistake initially, but could they please make the transfer for me? After one week I received a reply. I needed to call the customer service number for assistance.
So, I called. The customer service rep was very courteous and took down my information, informing me it would take 3 to 5 business days to take care of the transfer. She gave me a ticket number for my request. I could call back if the transaction did not show up online by the end of 5 business days. After 5 days no changes were made so I called back. Very courteously another CS rep apologized and told me she would resubmit the request but that it would take another 3 to 5 days to complete my request. This went on for over a month. Each time I spoke with a different courteous and very apologetic rep. They were sorry, they were unable to take care of the problem themselves, they would try and mark it as urgent, they were unable to call me back about the problem, and the issue was out of their hands. And each time was told to call back in 3 -5 business days. After a few calls one of the balances was transferred but not the other. Finally, this week, and after multiple calls, the money was all transferred. A transfer which used to take less than a minute had taken over a month to complete.
Starbucks has recently changed their ‘recipe’ for the matcha frappuccino I enjoy. My husband will occasionally offer to pick up the treat for me on his way home from work but asks me to mobile order so he can grab it quickly. For a yet unknown reason when the recipe changed I was no longer able to mobile order the frap. It was still available but not through mobile ordering. I asked at my local SB and, unable to fix the problem themselves, they gave me the customer service number to call. A very courteous rep took my information and wrote up my concern. She apologized for the trouble and told me a district rep would call me within 48 hours to let me know why I was unable to mobile order my beverage. She then told me she had loaded $15 on my card because of my troubles.
Sure enough, a day later the rep called and told me that the mobile ordering for my drink worked fine in the States but until my call, SB did not realize we could not mobile order the frap anywhere in Canada, and that was a problem they wanted to fix. She contacted app guys in the tech department and would call me back when they did their thing. In the meantime, one of the managers at our local store has been calling HQ for updates and letting me know the progress of my request. Though it’s not fixed yet, SB has been going out of their way to keep me posted while working to resolve the problem.
My staunch TH hubby is now wavering. He could not believe how long it took to complete the simple transaction and how long our funds were unavailable to us one we requested the transfer. More frequently the coffee or tea he orders have not been what he receives. TH has recently fallen out of favor with many Canadians for other reasons, but our recent experiences have him singing the praises of SB, something I never thought I’d hear.
4. Blessings in the lives of my kids – This past week two of my daughters had some recognition for hard work and jobs well done. We are so happy for their success!
5. Anticipation – I am eager to receive my first two iron infusions this week. Though I have been warned it will take up to three months to feel normal again, I’m hoping at least to begin feeling better soon. And hopefully to avoid some of the side effects some people experience!